Amazon customer service
One interesting incident happened to me today. I ordered Apple Pencil from Amazon, and what I found in the box…
I order some small tech stuff from Amazon rather often. Kindle, Blink cameras, Echo, Headphones, Marshall speaker, etc. Three weeks ago I ordered Apple Pencil for my wife. I’m from Ukraine, and Amazon doesn't deliver here. So I usually use Meest warehouse for ordering from Amazon, and Meest delivers packages to Ukraine. I ordered more than 20 orders this way during the last 5 years, and everything was ok. But not this time.
When I opened my package, I noticed, that… it’s empty. So I had Apple’s box, but it was opened, and the pencil was not there. I was shocked. I waited for 3 weeks and received nothing. It’s not too expensive - $94, but it was painful to lose it. So I decided to call Meest support, and write to Amazon support, maybe they can help me.
Meest support offered nothing. They just told me, that they are not responsible for anything. I tried to tell them that probably the problem happened in their warehouse. I think Apple put a pencil in the box. And I am confident in Amazon. But the only thing they repeated to me, is that I should talk to the sender and solve it with the sender.
I was upset but wrote to Amazon support. I was sure that they will tell me, that the problem was with the delivery from the USA to Ukraine and that they can’t help me.
Imagine how surprised I was when they did a refund in 15 minutes. 15 minutes!
They told me that they are sorry for this situation and they are ready to send me one more Apple Pencil or do a refund. I chose a refund and $94 was on my Amazon gift card balance in 15 minutes.
That’s what I call the best customer service. It’s cheaper for them to give me $94 than lose a client. I will use Amazon in the future for sure!